Effective Date: 1st Sept 2023
1. Introduction
Welcome to PUMP, a fitness center operated by Fitzone Sdn Bhd. We are dedicated to providing you with a high-quality fitness experience, supplements, gym equipment, and related products. This policy outlines our guidelines for returns, refunds, and the terms and conditions governing the use of our services and purchase of products.
2. Supplement and Food & Beverage Products
Non-Returnable and Non-Refundable: All supplement, food, and beverage-related products, once sold, are non-returnable and non-refundable. This policy is in place to ensure the safety and hygiene of our products.
3. Walk-in Access
Amendments: Walk-in access passes can be amended to a future date, subject to approval. Amendments must be requested within the same day as the originally scheduled date. Approval of amendments is subject to availability and may be subject to additional fees.
Refunds: Walk-in access passes are non-refundable once purchased, except as specified in Section 3a regarding amendments.
4. Gym Membership
Membership Cancellation: Gym membership cancellations are subject to the terms and conditions outlined in your membership agreement. Please refer to your membership agreement for specific cancellation guidelines.
5. Fitness Apparel and Gym Equipment
Returns: Fitness apparel and gym equipment may be returned within 3 days of purchase, provided they are in their original condition and packaging. Proof of purchase is required.
Replacements: Instead of offering refunds for fitness apparel, we offer the option to replace the item with an item of equal or lesser value. If the replacement item is more expensive, the member is responsible for topping up the price difference.
Refunds: Refunds for gym equipment will be issued in the original form of payment or as store credit, at our discretion.
6. Points Redemption
In-House Products: Points earned through our loyalty program can be redeemed for in-house products, as specified in the program's terms and conditions.
7. Compliance with Malaysian Law
Legal Compliance: All terms and conditions within this policy are in accordance with Malaysian law. Any disputes arising from this policy shall be governed by the laws of Malaysia.
8. Modification of Policy
Policy Updates: We reserve the right to modify this policy at any time. Updates will be posted on our website, and it is your responsibility to review this policy periodically for changes.
9. Contact Us
Contact Information: For any questions, concerns, or clarification regarding this policy, please contact us at:
Address: PUMP FITNESSÂ CENTRE.
No 18, Jalan 5/91a, Taman Shamelin Perkasa, Cheras 56100 Kuala Lumpur.
Phone: 01162098668
Email: info@onemorepump.com
By using our services and purchasing our products, you agree to abide by the terms and conditions outlined in this policy.
Thank you for choosing PUMP as your fitness center. We look forward to helping you achieve your fitness goals.
1. Introduction
Welcome to the Pump Fitness App ("App"), brought to you by Pump Fitness. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our App. By accessing or using the App, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect various types of information when you use the Pump Fitness App, including but not limited to:
- Personal Information: Name, email address, phone number, and other relevant contact details.
- Account Information: Username, password, and other account setup information.
- Payment Information: Credit card details and billing information for processing purchases.
- Fitness Data: Information related to your fitness goals, training preferences, and appointment history.
- Usage Data: Information about your interactions with the App, including pages visited and features used.
- Location Data: GPS-based information for appointment scheduling and location-based services.
- Communication Data: Correspondence and communication with our customer support.
3. How We Use Your Information
We use the collected information for various purposes, including:
- Providing and improving the App's functionality and user experience.
- Processing purchases, orders, and appointment bookings.
- Sending transactional emails, updates, and notifications related to the App.
- Analyzing usage patterns to enhance the App's performance and content.
- Customizing and personalizing content based on user preferences.
- Responding to customer inquiries and offering support.
- Complying with legal obligations and protecting our rights and interests.
4. Information Sharing and Disclosure
We may share your information with the following parties:
- Service Providers: Third-party companies that assist us in providing services, such as payment processing and data analysis.
- Personal Trainers: Sharing appointment details and fitness goals with your selected personal trainer.
- Legal and Compliance: When required by law, legal process, or government authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Security Measures
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or storage can be guaranteed as completely secure.
6. Your Choices
You can control how your information is used in the App:
- You can update your personal information and communication preferences in your account settings.
- You can opt-out of receiving marketing communications by following the unsubscribe instructions in the emails we send you.
7. Children's Privacy
The Pump Fitness App is not intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13 years of age.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective when posted in the App. Your continued use of the App after any changes constitutes your acceptance of the revised Privacy Policy.
9. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at onemorepumpfitness@gmail.com
By using the Pump Fitness App, you agree to the terms outlined in this Privacy Policy.
Effective Date: 1st Sept 2023
1. Introduction
This Personal Data Protection Agreement (PDPA) outlines the policies and procedures implemented by PUMP Fitness Center, operated by Fitzone Sdn Bhd, to safeguard the personal data of its members and customers.
2. Definitions
Personal Data: Any information that identifies an individual, including but not limited to name, contact details, identification number, and fitness-related data.
3. Collection of Personal Data
PUMP Fitness Center collects personal data from members and customers for the purpose of membership administration, communication, and providing services. Personal data may be collected through various channels, including in-person, online forms, and membership applications.
4. Use of Personal Data
Personal data collected will be used for the following purposes:
- Membership administration.
- Communication related to membership, promotions, and events.
- Health and fitness assessment, including the creation of fitness programs.
- Payment processing.
5. Disclosure of Personal Data
PUMP Fitness Center will not disclose personal data to third parties without the consent of the member or customer, except as required by law or to protect the safety and well-being of members.
6. Data Security
PUMP Fitness Center employs appropriate security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction.
7. Data Retention
Personal data will be retained for the duration of the membership and for a reasonable period afterward, as required by applicable laws and regulations.
8. Access to Personal Data
Members and customers have the right to access and correct their personal data held by PUMP Fitness Center.
9. Withdrawal of Consent
Members and customers may withdraw their consent for the collection, use, and disclosure of their personal data at any time by providing written notice.
10. Complaints and Inquiries
For any complaints, inquiries, or requests related to personal data, please contact our Data Protection Officer at: 01162098668; Email: info@onemorepump.com
11. Amendments to the PDPA
PUMP Fitness Center reserves the right to amend this PDPA. Amendments will be posted on our website, and it is the responsibility of members and customers to review this PDPA periodically for changes.
12. Governing Law
This PDPA is governed by and construed in accordance with the laws of Malaysia.
13. Agreement Acknowledgment
Upon completing the reading of this PDPA, the member or customer acknowledges that they have read, understood, and agree to abide by the terms and conditions outlined in this PDPA.
Effective Date: 1st Sept 2023
1. Membership Options
a. Memberships at PUMP Fitness Center are available for 6, 12, and 24-month terms.
2. Membership Term
a. By signing this agreement, the member agrees to fulfill the entire agreed-upon membership term.
b. Early Termination:
In the event a member wishes to terminate their membership before the agreed term is completed, they will be required to pay 80% of the remaining months' fees as a cancellation fee.
3. Membership Freeze
a. Members have the option to freeze their membership by notifying PUMP Fitness Center in writing at least [Insert Number] days in advance.
b. Freeze Duration:
The membership freeze period is unlimited.
During the freeze period, the member's monthly membership fees will be reduced to RM50 per month.
c. Prolonged Membership Term:
Freezing a membership will prolong the total membership term by the duration of the freeze.
4. Membership Fees
a. Membership fees are payable monthly in advance.
b. Payment Methods:
Membership fees can be paid via debit/credit card, recurring monthly payment by debit/credit card, point in PUMP’s app.
c. Fee Changes:
PUMP Fitness Center reserves the right to adjust membership fees upon providing members with at least 30 days' notice.
5. Access and Usage
a. Members are granted access to PUMP Fitness Center during regular operating hours.
b. Members are expected to adhere to PUMP Fitness Center's code of conduct and any posted rules and regulations.
6. Termination by PUMP Fitness Center
a. PUMP Fitness Center reserves the right to terminate a member's membership without notice for any violation of this agreement, misconduct, or any behavior that poses a risk to others.
7. Liability Waiver
a. Members acknowledge that they are responsible for their own safety while using PUMP Fitness Center facilities and equipment.
b. PUMP Fitness Center is not liable for any injuries or damages sustained by members during their use of the facilities or equipment.
8. Governing Law
a. This agreement is governed by and construed in accordance with the laws of Malaysia.
9. Entire Agreement
a. This membership agreement constitutes the entire agreement between the members and PUMP Fitness Center and supersedes all prior agreements, understandings, and representations.
Upon completing the reading of this membership agreement, the members acknowledge that they have read, understood, and agree to abide by the terms and conditions outlined in this membership agreement.
By proceeding with the acceptance of this agreement, I acknowledge and willingly agree to become an affiliate for the Pump Fitness app. I understand that as an affiliate, I will be assigned a unique referral code that I can use to promote Pump Fitness memberships to others. I am committed to promoting Pump Fitness in a responsible and ethical manner, adhering to all applicable laws and regulations.
I understand that my role as an affiliate is to share the benefits of Pump Fitness memberships with others and encourage their engagement with the app. I will not engage in any misleading or fraudulent activities while promoting Pump Fitness. I am aware that any misuse of the referral code or any unethical behavior in my promotional efforts may result in the termination of my affiliate status.
I acknowledge that I will receive compensation or rewards for successful referrals made through my unique referral code, as outlined in the affiliate program terms. I agree to promptly provide accurate information for payment and understand that any false or incorrect information may result in delayed or forfeited rewards.
By accepting this agreement, I affirm that I am of legal age to enter into contractual agreements and that I have read, understood, and accepted all terms and conditions set forth in this affiliation program. I am excited to contribute to the growth of Pump Fitness and promote a healthier lifestyle within my network.
Acceptance of this agreement signifies my commitment to uphold the integrity of the affiliate program and positively contribute to the Pump Fitness community.
